Privacy Policy

Last updated: July 5, 2026

Pinoy Flame Grill Ltd. (“Pinoy Flame,” “we,” “us,” or “our”) operates the website at https://www.pinoyflame.com. This policy explains what information we collect when you use our website or request a catering quote, why we collect it, and the choices you have. We serve Metro Vancouver and only collect the information we need to respond to your catering inquiries.

Information we collect

Information you give us. When you submit the catering inquiry form, we collect the details you provide, which may include:

  • Your name, phone number, and email address
  • Event details such as date, guest count, pickup or delivery preference, and budget range
  • Menu preferences and any special requests or notes you add

Information collected automatically. Like most websites, we collect limited technical and usage data through analytics — such as pages viewed, general location (city/region), device and browser type, and how you arrived at the site. This is collected via cookies and similar technologies.

How we use your information

  • To respond to your catering inquiry, prepare a quote, and coordinate your event
  • To contact you about your request by phone or email
  • To understand how our website is used so we can improve it

We do not sell your personal information, and we do not use it for advertising to you.

How your information is stored and shared

We use trusted third-party service providers to operate our website and handle inquiries. Your information may be processed by:

  • Microsoft 365 / SharePoint — where catering inquiry submissions are securely stored so our team can respond.
  • Microsoft Azure — our website and inquiry-processing hosting provider.
  • Google Analytics — which helps us measure website usage. Google may process this data in accordance with its own privacy policy.

We share your information only with these providers as needed to run our business, or where required by law. We do not otherwise disclose it to third parties.

Cookies and analytics

We use Google Analytics cookies to understand how visitors use our website. You can control or block cookies through your browser settings; doing so will not affect your ability to browse the site or submit an inquiry. Most browsers also offer a “Do Not Track” setting you can enable.

Data retention

We keep catering inquiry information only as long as needed to respond to your request and for a reasonable period afterward for our records and follow-up. You may ask us to delete your information at any time using the contact details below.

Your privacy rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), you have the right to access the personal information we hold about you, ask us to correct it, and withdraw your consent to our use of it. To make a request, contact us using the details below and we will respond within a reasonable time.

Contact us

If you have questions about this policy or your information, reach us at:

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.